Site Search:
CCSI Standard Warranty Support

CCSI warrants the systems we sell to be free from defects in materials and workmanship for a period of one (1) year from the invoice date. This warranty period is not extended if we repair or replace any parts or product under warranty. CCSI may change the terms of our warranties, at its discretion, but any changes will not be retroactive. This warranty is non-transferable, except as approved by CCSI.
Shipping damage of products from CCSI to customer is covered, provided the goods are shipped using CCSI freight carrier accounts.

 

 

Return to Depot for Service

If you experience a problem with equipment purchased from CCSI, contact our technical support via email at support@ccsiservers.com or by calling 700-491-1131. If we are not able to resolve the issue over the phone, we will issue an RMA number. Warranty repairs covered under the CCSI standard warranty are performed on site at the CCSI facility in Duluth, GA. So, you will need to properly package the equipment and send it to us for repair. Shipping damages will be your responsibility so CCSI strongly recommends that the returned merchandise be well packaged and shipped insured via a traceable carrier.    The equipment will be repaired or replaced by CCSI and returned to you. If the CCSI technical support team identifies a failed component in your equipment which is under manufacturer’s warranty, the component will be returned to the manufacturer for repair or replacement and returned to you when received back from the manufacturer. CCSI will pay the return shipping costs for the part(s) or system to you to an address in the United States, (excluding Puerto Rico and U.S. possessions and territories). Return shipments to other addresses will be sent freight collect.
NOTE: Before you ship any equipment to for repair service, back up any important data on the hard drive(s) and any other storage device(s) in the equipment. Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, etc. CCSI is not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

 

 

Advance Parts Replacement Policy

At the discretion of a CCSI support team member, failed component(s) will be advance exchanged, secured by a credit card for customers in the U.S.A. You are responsible to promptly return the defective component(s) that we advance replaced. Should the failed component(s) not be received by CCSI within 14 days, you will be invoiced for the new component, and advance replacement privileges will be suspended.

 

 

Exclusions

CCSI does not warrant damage due to external causes including, but not limited to, accident, abuse, misuse, problems with electrical power, adverse environmental conditions, usage not in accordance with intended purpose of product, and failures caused by use of parts and components not supplied by CCSI. CCSI products are not warranted, implied or otherwise, as to their merchantability or fitness for a specific purpose.
External accessories and devices (including, but not limited to: monitors, keyboards, mice, track balls, USB memory sticks or networking devices and rack accessories) are warranted only by the original manufacturer and are governed according to their policies.
RAID Controller Battery Backup Unit (BBU) modules are covered only under their manufacturer's original warranty.
Alteration or removal of the system serial number voids this warranty.
Operating systems and software are not covered under warranty, though we will make a good faith effort to resolve such issues.
Adding or changing components without the concurrence of CCSI technical support may void this warranty.
The responsibility of CCSI for defects in materials and workmanship is limited to repair or replacement as set forth in the warranty. This warranty supersedes all other warranties, express or implied. For specific instructions on the warranty service procedure, contact CCSI.

 

Warranty Support Contact Info and Hour of Operation

 Voice

 770-491-1131

 Toll-Free

 800-782-3525

 Email

 support@ccsiservers.com

 Hours of Operation

 9:00 AM - 6:00 PM Eastern (UTC-5), M - F, excluding holidays

 Source Support

 See CCSI Expanded Warranties Section (below)

 

 

Limitation of Liability

CCSI DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY STATEMENT OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR CORRUPTED DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. UNDER NO CIRCUMSTANCES IS CCSI LIABLE FOR LOST PROFITS, LOST BUSINESS OR OTHER CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). CCSI'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

 

CCSI Expanded Warranties

CCSI covers all of our products with our Standard Warranty, which includes 1-year return-to-depot with optional advance component exchange. If you desire to have warranty coverage beyond our standard technical support hours, we also offer expanded warranties. Expanded warranties are available through our sales group and are serviced in conjunction with a nationwide support provider. Expanded warranty support offerings are available in 1-year increments for a period of three years from the date of invoice and include:

 

Phone Support

On-Site Response

 6 AM - 6 PM, Mon - Fri

 Next Business Day

 24 x 7 x 365

 Next Business Day

 6 AM - 6 PM, Mon - Fri

 4 Hour, Same Day

 24 x 7 x 365

 4 Hour, Same Day

 

 

Your warranty purchase requires that you allow our help desk to complete a minimal amount of troubleshooting and diagnostic work to provide indicators of the appropriate actions required to resolve the failure, and to identify which spare parts may be needed. If you would like to have an on-site technician for a troubleshooting and diagnostic visit, we would be happy to provide you with a quote for this service.

 

 

Source Support

CCSI has contracted Source Support Services, Inc. to provide on-site warranty repair and service on our systems. Source Support Services will provide warranty services based upon the type of service and length of service you purchased from CCSI.


Under the terms of the warranty, you are responsible for providing access to the equipment in an area that offers a safe working environment in order to make the repair. Source Support Services will schedule the on-site repair with you within the prescribed time of the warranty agreement. The scope of the expanded warranty includes all components sold and installed in the system as purchased from CCSI, with coverage for manufacturers' defects for the warranty period.


On-site service levels require that necessary spare parts be on site prior to dispatch of a service technician. For best service levels, we strongly recommend that spares kits be obtained at the time of purchase. If the customer does not have the needed parts on site, CCSI will make every effort to obtain the part and have it advance replaced within one business day. However, this effort is dependent on parts availability and delays are likely to occur. To guard against rapid parts obsolescence and resulting parts shortages, CCSI strongly recommends that a selection of spare parts be purchased and stored at your facility.


Your CCSI salesperson can help you determine which parts you should have on hand.


Acts of nature (electrical storm, flood, etc.), acts of war or terrorism, and negligence by the customer are excluded from warranty coverage.


You agree to tender defective components, properly packaged, freight paid and insured, to an appropriate carrier for return. You are also responsible for the replacement cost of the part if damage occurs due to improper or inadequate packaging. If a defective component is not received within 14 days of final repair, you will be invoiced for the replacement cost of the part plus an administration fee. The replaced part(s) become(s) your property when the defective part(s) is received by CCSI. The returned part(s) must not be encumbered by any liens.